Customer Support

Order issues

For missing items, incorrect orders, or questions about your order status, email us with your order number and the creator’s name.

Payment issues

If a payment did not go through or you have a question about a charge, include your order number, the payment date, and the amount in your email.

Pickup and delivery questions

Check your order details for pickup or delivery information. If you need help with the location, timing, or a missed pickup or delivery, contact us with your order number.

Food drop cancellations or unsuccessful drops

Some Kazzera products are offered as limited-time food drops that may require a minimum number of orders before they are confirmed.

If a drop is canceled or does not reach its minimum, contact us to review your order and any payment. Do not assume that a cancellation or missed minimum has automatically refunded a charge.

Refund questions

To ask about a refund or an existing refund request, email us with your order number and the reason for your request so we can review the details.

Account/login help

If you cannot sign in or need help with your account, email us with the email address associated with your Kazzera account and a description of the issue.